Privacy Policy
Bennamann Ltd customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
• What information we collect, use, and why
• Lawful bases and data protection rights
• Where we get personal information from
• How long we keep information
• Contact details
• How to complain
What information we collect, use, and why
We collect or use the following information for service updates or marketing purposes:
• Names and contact details
• Addresses
• Marketing preferences
• Location data
We collect or use the following personal information for dealing with queries, complaints or claims:
• Names and contact details
• Address
• Account information
• Purchase or service history
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
• Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
• Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
• Your right to erasure – You have the right to ask us to delete your personal information.
• Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information.
• Your right to object to processing – You have the right to object to the processing of your personal data.
• Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details within this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
o Promoting relevant products or services to existing customers. Ensuring users receive critical security alerts and feature modifications. Maintaining customer relationships and driving reasonable commercial growth
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out below.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
o Promoting relevant products or services to existing customers. Ensuring users receive critical security alerts and feature modifications. Maintaining customer relationships and driving reasonable commercial growth
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out below.
We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.
We don’t share any personally identifying information publicly or with third-parties, except when required to by law.
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.
Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.
Where we get personal information from
• Directly from you
• Publicly available sources
• Market research organisations
Contact details
Post: Chynoweth Farm, St. Allen, Truro, Cornwall, TR4 9DG
Telephone: 0800 009 2963
Email: [email protected]
How to complain
If you have any concerns about our use of your personal information, you can make a data protection complaint to us:
Email: [email protected]
If you have any concern about our handling of personal information, and we cannot resolve your concern, you can complain to the Information Commissioner’s Office: https://ico.org.uk/concerns/
Security Vulnerability Reporting Policy
Bennamann values the work done by security researchers in improving the security of our products and service offerings. We are committed to working with this community to verify, reproduce, and respond to legitimate reported vulnerabilities. We encourage the community to participate in our responsible reporting process.
If you are a security researcher and would like to report a security vulnerability, please send an email to: [email protected] Please provide your name, contact information with each report.
Responsible Disclosure Guidelines
We will investigate legitimate reports and make every effort to quickly correct any vulnerability. To encourage responsible reporting, we commit that we will not take legal action against you or ask law enforcement to investigate you if you comply with the following Responsible Disclosure Guidelines:
• Provide details of the vulnerability, including information needed to reproduce and validate the vulnerability and a Proof of Concept (POC)
• Make a good faith effort to avoid privacy violations, destruction of data and interruption or degradation of our services
• Do not modify or access data that does not belong to you
• Give us a reasonable time to correct the issue before making any information public
We will attempt to respond to your report within 1-2 business days.
Policy last updated – October 2026